At Atwell Martin Plymouth Residential Lettings we are fortunate to have an excellent client base with whom we have great relationships. To say thank you to all our landlords at the end of 2016, we had a draw for a bottle of champagne which was won by Mrs H from Plympton who was over the moon to collect her thank you prize. To enter the draw, our landlords were asked to complete and return a customer service questionnaire. Residential Lettings Manager Becki Lewis was delighted with the response and we are pleased to present the results.
When asked “How would you rate the service you have had from us this year”, 100% responded with “very good” or “excellent”
When asked “How satisfied are you with the way we have managed your property”, 100% responded “very good” or “excellent”
When asked if our staff were “friendly, knowledgeable and professional”, all agreed; and
When asked if they would recommend us to a friend or colleague, all said “yes”.
The following is a selection of comments from landlords:
“I would like to thank Becki and her team at Atwell Martin for offering a professional and efficient letting service. Our property is fully managed by them and I can rest assured that it is in capable hands.” Mrs N, Surrey
“As first-time landlords we are very pleased with the level of service we receive from Atwell Martin. They are friendly, professional and efficient and we have no hesitation in recommending them to other potential landlords.” Mr and Mrs B, Tavistock
“We can leave all the responsibility and worry of being a landlord in Atwell Martin’s hands.” Mrs W, Torpoint
“Some agencies may charge cheaper management fees but you get what you pay for. Atwell Martin offers a quality service with attention to detail, ensuring that landlords are fully compliant.” Mr S, Plymouth
“Run superbly by Becki, the Atwell Martin Residential Lettings team members are excellent at their jobs, always in control of the properties and have all aspects of our tenants’ lives in our houses well managed.” Mr and Mrs F, Reading
“We have dealt with several agencies in Plymouth and Becki at Atwell Martin surpassed all our expectations. The flat was marketed, managed and maintained in the most professional manner. The service was first class. We would always recommend them.” Mrs and Mrs O, Kingsbridge
“Excellent service, great communication. I like dealing with people who have good common sense and who use it! Very refreshing these days!!” Ms T, Beer
If you have a property to let and are looking for an agent who will listen to you and help you with every step of the process, please contact Becki at our Plymouth Barbican office on 01752 202121 or firstname.lastname@example.org